Cofiroute USA revolutionized the automation of toll roads in the United States with the 91 Express Lanes in Orange County, Calif. It recently took toll road technology to a new level of sophistication by teaming with TollPlus, Inc. for the development and installation of a fully integrated back office system for the 91 Express Lanes that manages every operating, reporting and customer service detail. The new system was installed as part of a five-year, $38.5-million contract awarded last year to Cofiroute USA by the Orange County Transportation Authority (OCTA) for operating the 91 Express Lanes. OCTA wanted to advance the technological capabilities of the 91 Express Lanes with an integrated system that would include transponder tracking, accounting, a web-based consumer interface and dynamic pricing capabilities.
The new system automates many functions and creates efficiencies that will permit OCTA to better track toll revenues and control operating costs over the long term. In addition, the new 91 Express Lanes system from Cofiroute USA interfaces with other toll road systems, including the Transportation Corridor Agencies and its toll roads, 261, 241 and 73 in Orange County.
With the new system, customers enjoy more user-friendly web access to their account and also benefit from a system that integrates customer service with payment and violation tracking. The streamlined processes will also save OCTA time and money in its daily operation. Cofiroute USA is currently consulting with other toll road agencies on migrating from outdated legacy systems to new advanced technology and integrated systems that will improve business performance.